Internal Dispute Resolution

If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer Campbell, At Campbell@camsloans.com.au, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.

 When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Cams Home Loans. 

Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Cams Home Loans. Cams Home Loans reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. 

Cams Home Loans also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Cams Home Loans again, just sign up as you did the first time and Cams Home Loans will start sending messages to you again.

For support regarding our services, email us at campbell@camsloans.com.au or, if supported, text "HELP" to 0400694362 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Cams Home Loans, you may also access instructions on how to unsubscribe and our company information by following that link.

If you have any questions about your data or our privacy practices, please visit our https://camsloans.com.au/privacy-policy.

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.